Reach Global Design Research Network

We help clients rejuvenate. Whether in their products, their services, their ways of working… we work with organizations to rediscover the joy in their sense of purpose.

Over time, any organization can lose focus. Changes in economics, technologies, or political discourse can leave a vacuum between the organization and the customer.  If internal ideas have not kept pace with the ways people live now, clients ask for our help to explain and reconcile the differences. In response, we provide research, tools, and training -drawn from the fields of anthropology and sociology- to encourage organizations into acts of collective discovery.

Big Human wants everyone we work with to feel like a big human. To that end, how we embed with a team is as vital as the ideas we develop together. We use tools like our Big Human Anthrokits™ to enable workers from every discipline to make the most of their first encounter with design, because nothing sparks change in your culture and practice like your entire team rowing the same direction.

Your whole team, wholly invested. That’s the big idea of Big Human.

Somia CX is a customer experience consultancy based in Indonesia and Singapore, serving international and local clients. We help brands and companies deliver meaningful, user-friendly, and enjoyable experiences for their customers. Our approach is insights-led, using real customer insights to drive creative and innovative design solutions that meet the business goals effectively. We approach experience design holistically, connecting various touch points from digital, physical, space, to service experiences.

Since established in 2012, we have helped numerous companies to research, design, and deliver experiences that delight their customers. Our clients include Mandiri Bank, BCA, BTPN, XL Axiata, Manulife, Kaskus, Puri Bunda Hospital, Electrolux (Singapore), Grab (Singapore), UMG (Myanmar), EF (Shanghai), Intrax (San Francisco), and Google (global).

Visit http://www.somiacx.com/ for more information.

Matchboxology are Africa’s oldest human centered design specialist with over a decade of experience across the continent. Based in South Africa, we offer a unique set of HCD tools and methodologies to help leaders and organisations change behaviours and systems on their mission to improve lives.
Through ecosystem immersions, we are able to uncover perceptions, attitudes, behaviours, triggers, motivators and barriers that are often overlooked and critical to solutioning. By combining teams from these ecosystems with our network of global technical and creative experts and wildcard specialists in highly interactive, collective problem solving sessions, Matchboxology is able to generate unexpected prototypes that consistently generate high-value impact on behaviours and systems.

Matchboxology has been a powerful tool for leaders and teams at Levi’s® South Africa and San Francisco, Barclays Africa, MTN, USAID, Gates Foundation, John Snow International, Abt Associates, Palladium Group and others. Along the way we have helped those leaders establish project and/or organization cultures powered by purpose and an aligned definition of success.

Visit http://www.matchboxology.com/ for more information.

Uyai is a management consultant and service designer currently practicing in Nigeria. She started off her career consulting for organizations of various sizes, mostly in West Africa. Uyai is passionate about improving the way businesses operate. She discovered service design almost by accident, and has used those principles to guide all her projects since then. She loves to travel, and has a mini obsession for things from Texas – having gone to college at the University of Texas at Austin. She lives in Lagos with her husband and son.

Visit http://www.areedi.com/ for more information.

Curiosity is a Manila-based design strategy consultancy dedicated to helping businesses, NGOs, and government create meaningful services by drawing upon local insight. We believe that by participating in people’s everyday activities, we can help decision-makers and designers create services that are powerful in enriching the human experience.

From the conceptualization stage to prototype testing to post-launch evaluation, we apply a diverse set of research and design techniques to find the balance between what users value and what our clients can deliver.

Our team of researchers, designers, and innovation consultants bring more than 60 years of combined experience working with multinationals, local companies, NGOs, universities, and governments within Asia, North America, and Europe. Our clients include Ayala Corporation, Ayala Healthcare Holdings, Globe Telecom, Bank of the Philippine Islands, Sun Life Financial, and Johnson & Johnson.